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Customer relationship management (CRM) is a business strategy that focuses on building and maintaining strong relationships with customers. It involves managing all aspects of the customer lifecycle, from initial contact to ongoing support. CRMs can help businesses increase sales, improve customer satisfaction, and reduce costs. By tracking customer interactions, businesses can gain insights into customer needs and preferences. This information …

4. Avoid using plural pronouns like “we” and “our,” and instead, use the third-person plural pronoun “they” and avoid using second-person pronouns, such as “you” and “your.” Salesforce Overview Salesforce is a leading provider of cloud-based customer relationship management (CRM) software. Cloud-based Customer Relationship Management (CRM) Sales Automation Marketing Automation Customer Service Analytics and Reporting Mobile Access AppExchange Security and …