Thryv CRM: A Comprehensive Guide to Features, Benefits, and Pricing

In today’s competitive business landscape, having a robust customer relationship management (CRM) system is essential for businesses of all sizes. Thryv CRM is a leading solution in this space, offering a wide range of features and benefits designed to help businesses manage their customer interactions effectively and efficiently.

This comprehensive guide will provide an in-depth overview of Thryv CRM, including its key features, benefits, pricing, and implementation considerations. Whether you’re considering adopting a CRM system for the first time or looking to upgrade your existing solution, this guide will provide you with the information you need to make an informed decision.

Before delving into the specifics of Thryv CRM, let’s briefly explore the role of CRM systems in modern businesses and how they can benefit your organization.

Thryv CRM

Thryv CRM is a cloud-based CRM solution designed to help businesses manage their customer interactions and relationships effectively. Here are 9 important points about Thryv CRM:

Cloud-based and mobile-friendly
360-degree customer view
Sales and marketing automation
Project management tools
Invoicing and payment processing
Customizable dashboards and reporting
Integrations with popular business apps
Excellent customer support
Scalable for businesses of all sizes

Thryv CRM is a powerful and affordable solution that can help businesses of all sizes improve their customer relationships, streamline their operations, and grow their revenue.

Cloud-based and mobile-friendly

Thryv CRM is a cloud-based CRM solution, which means that it is hosted on remote servers and can be accessed from anywhere with an internet connection. This eliminates the need for businesses to purchase and maintain their own hardware and software, and it also ensures that users always have access to the latest features and updates.

Accessible from anywhere: Thryv CRM can be accessed from any device with an internet connection, including laptops, desktops, smartphones, and tablets. This makes it easy for sales reps, customer service agents, and other team members to access customer information and manage their interactions from anywhere, at any time.
Automatic updates: Thryv CRM is constantly updated with new features and improvements. As a cloud-based solution, these updates are applied automatically, ensuring that users always have access to the latest version of the software.
No hardware or software to maintain: Because Thryv CRM is cloud-based, businesses do not need to purchase and maintain their own hardware or software. This can save businesses a significant amount of money and time.
Scalable for businesses of all sizes: Thryv CRM is a scalable solution that can be used by businesses of all sizes. Whether you’re a small business with a handful of employees or a large enterprise with thousands of users, Thryv CRM can be customized to meet your specific needs.

The cloud-based and mobile-friendly nature of Thryv CRM makes it an ideal solution for businesses that are looking for a flexible and scalable CRM solution that can be accessed from anywhere, at any time.

360-degree customer view

Thryv CRM provides a 360-degree customer view, which means that it gives businesses a complete and comprehensive overview of all their customer interactions. This includes data from all touchpoints, such as sales, marketing, customer service, and support. By having all of this information in one place, businesses can better understand their customers’ needs and preferences, and provide them with a more personalized and consistent experience.

Some of the key benefits of having a 360-degree customer view include:

Improved customer satisfaction: By having a better understanding of their customers’ needs and preferences, businesses can provide them with more personalized and relevant experiences. This can lead to increased customer satisfaction and loyalty.
Increased sales and revenue: By having a better understanding of their customers’ buying behavior, businesses can identify and target potential customers more effectively. This can lead to increased sales and revenue.
Improved operational efficiency: By having all of their customer data in one place, businesses can streamline their operations and improve efficiency. This can lead to reduced costs and increased profitability.

Thryv CRM’s 360-degree customer view is a powerful tool that can help businesses improve their customer relationships, increase sales and revenue, and improve operational efficiency.

Here are some specific examples of how Thryv CRM’s 360-degree customer view can be used to improve business outcomes:

Identify and target potential customers: Thryv CRM can be used to identify and target potential customers who are most likely to be interested in your products or services. This can be done by analyzing customer data, such as demographics, firmographics, and behavioral data.
Personalize marketing campaigns: Thryv CRM can be used to personalize marketing campaigns to specific customer segments. This can be done by segmenting customers based on their interests, needs, and preferences.
Provide better customer service: Thryv CRM can be used to provide better customer service by giving customer service representatives a complete view of each customer’s history. This can help customer service representatives resolve issues quickly and efficiently.

Thryv CRM’s 360-degree customer view is a valuable tool that can help businesses of all sizes improve their customer relationships, increase sales and revenue, and improve operational efficiency.

Sales and marketing

Thryv CRM includes a range of features designed to help businesses manage their sales and marketing activities more effectively. These features include:

Lead management: Thryv CRM helps businesses track and manage their leads through the entire sales process. This includes features such as lead capture, lead qualification, and lead nurturing.
Contact management: Thryv CRM helps businesses manage their contacts, including customers, prospects, and partners. This includes features such as contact segmentation, contact tagging, and contact history tracking.
Marketing automation: Thryv CRM includes a range of marketing automation features designed to help businesses automate their marketing campaigns. This includes features such as email marketing, social media marketing, and lead scoring.
Sales forecasting: Thryv CRM helps businesses forecast their sales pipeline and identify potential opportunities. This includes features such as sales forecasting, pipeline management, and opportunity management.

By using Thryv CRM’s sales and marketing features, businesses can improve their sales and marketing processes, increase lead generation, and close more deals.

Increase lead generation: Thryv CRM’s lead capture and lead qualification features can help businesses generate more leads from their website, social media, and other marketing channels.
Improve lead nurturing: Thryv CRM’s lead nurturing features can help businesses nurture their leads through the sales process by providing them with relevant content and offers.
Automate marketing campaigns: Thryv CRM’s marketing automation features can help businesses automate their marketing campaigns, freeing up their time to focus on other tasks.
Improve sales forecasting: Thryv CRM’s sales forecasting features can help businesses forecast their sales pipeline and identify potential opportunities. This information can be used to make better decisions about resource allocation and sales strategy.

Thryv CRM’s sales and marketing features are a valuable tool for businesses of all sizes that are looking to improve their sales and marketing processes and increase revenue.

Project management tools

ThryvErick includes a range of project management tools designed to help businesses plan, track, and manage their projects more effectively. These tools includeErickp>

Project planning: ThryvErick helps businesses plan their projects by providing features such as task management, Gantt charts, and resource scheduling.
Project tracking: ThryvErick helps businesses track the progress of their projects by providing features such as time tracking, project status updates, and project reporting.
Project management: ThryvErick helps businesses manage their projects by providing features such as project budgeting, project collaboration, and project risk management.
Project reporting: ThryvErick helps businesses report on the progress of their projects by providing features such as project dashboards, project reports, and project analytics.

By using ThryvErick’s project management tools, businesses can improve their project planning, tracking, and management processes, and increase the success of their projects.

Improved project planning: ThryvErick’s project planning tools can help businesses plan their projects more effectively by providing them with a clear understanding of the tasks that need to be completed, the resources that are required, and the timeline for the project.
Increased project visibility: ThryvErick’s project tracking tools can help businesses increase the visibility of their projects by providing them with real-time updates on the progress of each task and the overall project.
Improved project collaboration: ThryvErick’s project management tools can help businesses improve project collaboration by providing them with a central platform for sharing files, discussing project updates, and tracking project progress.
Enhanced project reporting: ThryvErick’s project reporting tools can help businesses enhance their project reporting by providing them with customizable reports that can be used to track project progress, identify project risks, and make informed decisions.

ThryvErick’s project management tools are a valuable tool for businesses of all sizes that are looking to improve their project planning, tracking, and management processes, and increase the success of their projects.

Invoicing and payment processing

Thryv CRM includes a range of invoicing and payment processing features designed to help businesses create, send, and track invoices, and process payments online. These features include:

Invoice creation: Thryv CRM allows businesses to create professional invoices with ease. Businesses can add their company logo, contact information, and payment terms, and they can choose from a variety of invoice templates. Thryv CRM also allows businesses to track the status of their invoices, and they can send automated invoice reminders.
Online payment processing: Thryv CRM integrates with a variety of payment gateways, which allows businesses to accept payments online. Businesses can choose from a variety of payment options, including credit cards, debit cards, and ACH payments. Thryv CRM also allows businesses to track their payment history, and they can issue refunds and chargebacks.
Sales tax automation: Thryv CRM can automatically calculate and add sales tax to invoices. Businesses can set up their sales tax rates by state, county, and city, and Thryv CRM will automatically calculate the correct sales tax amount for each invoice.
Discount and coupon codes: Thryv CRM allows businesses to create and manage discount and coupon codes. Businesses can set up different discount and coupon codes for different products and services, and they can track the redemption of their discount and coupon codes.

By using Thryv CRM’s invoicing and payment processing features, businesses can improve their invoicing and payment processes, save time, and increase their revenue.

Improved invoice creation: Thryv CRM’s invoice creation features can help businesses create professional invoices with ease. By using Thryv CRM’s invoice templates, businesses can create invoices that are consistent with their brand, and they can save time by automating the invoice creation process.
Increased online payments: Thryv CRM’s online payment processing features can help businesses increase their online payments. By accepting payments online, businesses can make it easier for their customers to pay their invoices, and they can reduce their accounts receivable.
Reduced sales tax errors: Thryv CRM’s sales tax automation features can help businesses reduce their sales tax errors. By automating the sales tax calculation process, businesses can eliminate the risk of making sales tax errors, and they can save time by not having to manually calculate sales tax.
Increased sales and revenue: Thryv CRM’s discount and coupon code features can help businesses increase their sales and revenue. By offering discounts and coupons, businesses can attract new customers and increase the size of their average order.

Thryv CRM’s invoicing and payment processing features are a valuable tool for businesses of all sizes that are looking to improve their invoicing and payment processes, save time, and increase their revenue.

Customizable dashboards and reporting

Thryv CRM includes a range of customizable dashboards and reporting features that allow businesses to track their progress and measure their success. These features include:

Customizable dashboards: Thryv CRM allows businesses to create and customize their own dashboards. Dashboards can be customized to include a variety of widgets, such as charts, graphs, and tables. Businesses can use dashboards to track their key performance indicators (KPIs), such as sales, revenue, and customer satisfaction.
Pre-built reports: Thryv CRM includes a library of pre-built reports that can be used to track a variety of business metrics. These reports can be customized to include different date ranges, filters, and metrics. Businesses can also create their own custom reports.
Real-time reporting: Thryv CRM provides real-time reporting, which allows businesses to track their progress and measure their success in real time. This information can be used to make informed decisions and adjust strategies as needed.
Exporting and sharing reports: Thryv CRM allows businesses to export their reports in a variety of formats, such as PDF, CSV, and Excel. Businesses can also share their reports with others via email or a shared link.

By using Thryv CRM’s customizable dashboards and reporting features, businesses can track their progress, measure their success, and make informed decisions.

Improved performance tracking: Thryv CRM’s customizable dashboards can be used to track a variety of business metrics, such as sales, revenue, customer satisfaction, and marketing campaign performance. This information can be used to identify areas for improvement and make informed decisions.
Increased accountability: Thryv CRM’s customizable dashboards can be used to track the performance of individual team members and departments. This information can be used to increase accountability and improve performance.
Enhanced decision-making: Thryv CRM’s real-time reporting features can be used to make informed decisions based on the latest data. This information can be used to adjust strategies and improve results.
Improved collaboration: Thryv CRM’s reporting features can be used to share information with others via email or a shared link. This information can be used to improve collaboration and make better decisions.

Thryv CRM’s customizable dashboards and reporting features are a valuable tool for businesses of all sizes that are looking to track their progress, measure their success, and make informed decisions.

Integrations with popular business apps

Thryv CRM integrates with a wide range of popular business apps, including:

Email marketing: Thryv CRM integrates with popular email marketing apps, such as MailChimp and Constant Contact. This allows businesses to send automated email campaigns, track email performance, and manage their email lists.
Social media marketing: Thryv CRM integrates with popular social media marketing apps, such as Facebook and Twitter. This allows businesses to manage their social media accounts, track social media performance, and run social media advertising campaigns.
E-commerce: Thryv CRM integrates with popular e-commerce platforms, such as Shopify and WooCommerce. This allows businesses to manage their online stores, track sales and orders, and process payments.
Accounting: Thryv CRM integrates with popular accounting apps, such as QuickBooks and Xero. This allows businesses to track their finances, manage their invoices and payments, and reconcile their accounts.

By integrating with these popular business apps, Thryv CRM can help businesses streamline their operations, improve their efficiency, and increase their productivity.

Automated email marketing: Thryv CRM’s integration with email marketing apps allows businesses to automate their email marketing campaigns. This can save businesses time and effort, and it can also help businesses increase their email marketing ROI.
Improved social media marketing: Thryv CRM’s integration with social media marketing apps allows businesses to manage their social media accounts and track social media performance more effectively. This information can be used to improve social media strategies and increase social media engagement.
Seamless e-commerce integration: Thryv CRM’s integration with e-commerce platforms allows businesses to manage their online stores and track sales and orders more efficiently. This information can be used to improve inventory management and fulfillment, and it can also help businesses identify opportunities to increase sales.
Streamlined accounting: Thryv CRM’s integration with accounting apps allows businesses to track their finances and manage their invoices and payments more efficiently. This information can be used to improve cash flow management and financial planning, and it can also help businesses reduce the risk of fraud.

Thryv CRM’s integrations with popular business apps are a valuable tool for businesses of all sizes that are looking to streamline their operations, improve their efficiency, and increase their productivity.

Excellent customer support

Thryv CRM is known for its excellent customer support. Thryv CRM’s customer support team is available 24/7 by phone, email, and chat. The customer support team is also highly knowledgeable and experienced, and they are always willing to go the extra mile to help customers resolve their issues.

In addition to its regular customer support channels, Thryv CRM also offers a variety of self-help resources, such as a knowledge base, user guides, and video tutorials. These resources can be used to find answers to common questions and to learn how to use Thryv CRM more effectively.

Thryv CRM’s excellent customer support is a valuable asset for businesses of all sizes. Businesses can rest assured that they will always have access to the help and support they need to get the most out of Thryv CRM.

Here are some specific examples of how Thryv CRM’s excellent customer support can help businesses:

Resolve issues quickly and efficiently: Thryv CRM’s customer support team is available 24/7 to help businesses resolve their issues quickly and efficiently. This can help businesses minimize downtime and keep their operations running smoothly.
Get answers to questions quickly: Thryv CRM’s customer support team is highly knowledgeable and experienced, and they are always willing to answer questions and provide guidance. This can help businesses get the information they need to make informed decisions and use Thryv CRM more effectively.
Learn how to use Thryv CRM more effectively: Thryv CRM’s customer support team can provide training and guidance to help businesses learn how to use Thryv CRM more effectively. This can help businesses get the most out of Thryv CRM and achieve their business goals.

Scalable for businesses of all sizes

Thryv CRM is a scalable solution that can be used by businesses of all sizes. Whether you’re a small business with a handful of employees or a large enterprise with thousands of users, Thryv CRM can be customized to meet your specific needs.

Flexible pricing: Thryv CRM offers a variety of pricing plans to meet the needs of businesses of all sizes. Small businesses can start with a basic plan and upgrade to a more robust plan as their business grows.
Unlimited users: Thryv CRM does not limit the number of users that can access the system. This means that businesses can add as many users as they need without having to worry about additional costs.
Customizable features: Thryv CRM can be customized to meet the specific needs of each business. Businesses can choose which features they want to use and can customize the system to match their workflow.
Integrations with other business apps: Thryv CRM integrates with a wide range of popular business apps, which allows businesses to connect their CRM system with their other business systems.

Thryv CRM’s scalability makes it a valuable solution for businesses of all sizes. Businesses can start with a basic plan and upgrade to a more robust plan as their business grows. Thryv CRM’s flexible pricing, unlimited users, customizable features, and integrations with other business apps make it a scalable solution that can meet the needs of any business.

Small businesses: Thryv CRM can help small businesses manage their customer relationships, track their sales, and automate their marketing campaigns. Thryv CRM’s affordable pricing plans and easy-to-use interface make it a great solution for small businesses that are looking for a CRM system that can help them grow their business.
Medium-sized businesses: Thryv CRM can help medium-sized businesses manage their complex customer relationships, track their sales pipeline, and automate their marketing and sales processes. Thryv CRM’s customizable features and integrations with other business apps make it a great solution for medium-sized businesses that are looking for a CRM system that can help them scale their business.
Large enterprises: Thryv CRM can help large enterprises manage their global customer relationships, track their sales pipeline, and automate their marketing and sales processes. Thryv CRM’s unlimited users and customizable features make it a great solution for large enterprises that are looking for a CRM system that can help them manage their complex business operations.

FAQ

Here are some frequently asked questions about Thryv CRM:

Question 1: What is Thryv CRM?
Thryv CRM is a cloud-based customer relationship management (CRM) solution designed to help businesses manage their customer interactions and relationships effectively.

Question 2: What are the benefits of using Thryv CRM?
Thryv CRM offers a range of benefits, including improved customer satisfaction, increased sales and revenue, and improved operational efficiency.

Question 3: What features does Thryv CRM include?
Thryv CRM includes a range of features, including sales and marketing automation, project management tools, invoicing and payment processing, customizable dashboards and reporting, and integrations with popular business apps.

Question 4: How much does Thryv CRM cost?
Thryv CRM offers a variety of pricing plans to meet the needs of businesses of all sizes. Small businesses can start with a basic plan and upgrade to a more robust plan as their business grows.

Question 5: Is Thryv CRM easy to use?
Thryv CRM is designed to be easy to use, even for businesses that are new to CRM systems. Thryv CRM’s user-friendly interface and extensive documentation make it easy for businesses to get started and start using Thryv CRM to manage their customer relationships.

Question 6: What kind of support does Thryv CRM offer?
Thryv CRM offers excellent customer support, including 24/7 phone, email, and chat support. Thryv CRM’s customer support team is highly knowledgeable and experienced, and they are always willing to go the extra mile to help businesses resolve their issues.

Question 7: Is Thryv CRM a good fit for my business?
Thryv CRM is a scalable solution that can be used by businesses of all sizes. Whether you’re a small business with a handful of employees or a large enterprise with thousands of users, Thryv CRM can be customized to meet your specific needs.

If you have any other questions about Thryv CRM, please visit the Thryv CRM website or contact Thryv CRM’s customer support team.

In addition to the information provided in this FAQ, here are some additional tips for getting the most out of Thryv CRM:

Tips

Here are four practical tips for getting the most out of Thryv CRM：

1. Start with a clear goal in mind.
Before you start using Thryv CRM, take some time to think about what you want to achieve with the system. Do you want to improve customer service? Automate your marketing? Track your sales performance? Once you know your goals, you can then configure Thryv CRM to meet your specific needs.

2. Use the built-in resources.
Thryv CRM offers a range of built-in resources to help you get the most out of the system. These resources include user guides, video tutorials, and a knowledge base. Take advantage of these resources to learn how to use Thryv CRM effectively.

3. Customize the system to fit your needs.
Thryv CRM is a flexible system that can beCustomized to meet the specific needs of your business. Take the time to configure the system to match your workflows and business processes. This will help you get the most out of Thryv CRM.

4. Integrate Thryv CRM with your other business systems.
Thryv CRM can be integrated with a range of popular business systems, such as accounting software, email marketing platforms, and payment gateways. This will help you to create a streamlined and efficient business operation.

By following these tips, you can get the most out of Thryv CRM and improve your business operations.

If you are looking for a comprehensive and affordable CRM solution, then Thryv CRM is a great option. With its wide range of features, ease of use, and excellent customer support, Thryv CRM can help businesses of all sizes improve their customer relationships, increase sales and revenue, and improve efficiency.

Conclusion

Thryv CRM is a powerful and affordable CRM solution that can help businesses of all sizes improve their customer relationships, increase sales and revenue, and improve efficiency.

Here are the main points to remember about Thryv CRM:

Thryv CRM is a cloud-based CRM solution that is accessible from anywhere, at any time.
Thryv CRM provides a 360-degree customer view, which gives businesses a complete and comprehensive overview of all their customer interactions.
Thryv CRM includes a range of sales and marketing automation features that can help businesses automate their marketing campaigns and improve their sales performance.
Thryv CRM includes a range of project management tools that can help businesses plan, track, and manage their projects more effectively.
Thryv CRM includes a range of invoicing and payment processing features that can help businesses create, send, and track invoices, and process payments online.
Thryv CRM includes a range of customizable dashboards and reporting features that allow businesses to track their progress and measure their success.
Thryv CRM integrates with a wide range of popular business apps, which allows businesses to connect their CRM system with their other business systems.
Thryv CRM offers excellent customer support, including 24/7 phone, email, and chat support.
Thryv CRM is a scalable solution that can be used by businesses of all sizes.

From Strangers to Fans: How CRM Can Supercharge Your Customer Relationships Discover the secrets to choosing the perfect CRM for your business, from features to pricing to implementation. Get ready to watch your customer relationships flourish!