Redmine Crm

## Redmine CRM: Enhance Collaboration and Customer Management
Redmine is a popular open-source project management tool known for its flexibility and customization options. By integrating a CRM (Customer Relationship Management) module, Redmine users can extend the platform’s capabilities to manage customer interactions and enhance collaboration within teams.
Redmine CRM seamlessly integrates with the existing Redmine interface, offering a unified platform for managing projects, tracking tasks, and nurturing customer relationships. It provides features such as contact management, lead tracking, sales pipelines, and support ticketing, empowering teams to efficiently handle customer inquiries, track sales progress, and provide timely support.

Redmine CRM

Enhance collaboration and customer management with Redmine CRM.

  • Contact Management
  • Lead Tracking
  • Sales Pipelines
  • Support Ticketing
  • Project Management
  • Task Tracking
  • Activity Reporting
  • Customizable Workflows
  • Open-Source

Redmine CRM integrates seamlessly with the existing Redmine interface, providing a unified platform for managing projects, tracking tasks, and nurturing customer relationships.

Contact Management

Redmine CRM provides robust contact management capabilities to help businesses centralize and manage customer information effectively.

  • Centralized Database: Redmine CRM stores all customer data, including contact details, company affiliations, communication preferences, and interaction history, in a centralized database. This provides a single source of truth for customer information, ensuring data accuracy and accessibility across teams.
  • Customizable Fields: Redmine CRM allows users to create and customize fields to capture specific customer attributes, such as industry, location, or purchase history. This flexibility enables businesses to tailor the CRM to their unique needs and capture the data that is most relevant to their business processes.
  • Segmentation and Grouping: Redmine CRM supports contact segmentation and grouping based on various criteria, such as industry, location, or lead status. This helps businesses target marketing campaigns and tailor communication strategies to specific customer segments.
  • Activity Tracking: Redmine CRM tracks all interactions with customers, including emails, phone calls, meetings, and support tickets. This provides valuable insights into customer behavior and helps businesses identify opportunities to improve customer service and engagement.

By leveraging these contact management capabilities, Redmine CRM empowers businesses to build stronger relationships with customers, improve customer satisfaction, and drive business growth.

Lead Tracking

Lead tracking is a crucial aspect of any CRM system, and Redmine CRM offers comprehensive lead tracking capabilities to help businesses identify, qualify, and nurture potential customers.

Redmine CRM provides a centralized platform to capture and manage leads from various sources, such as website forms, email campaigns, and social media. Once captured, leads can be assigned to sales representatives, who can then track their progress through the sales pipeline.

Redmine CRM allows users to customize lead statuses and create custom fields to track specific lead attributes, such as industry, location, or lead source. This flexibility enables businesses to tailor the lead tracking process to their unique sales process and capture the data that is most relevant to their business.

Redmine CRM also provides lead scoring and qualification tools to help sales teams prioritize and focus on the most promising leads. By assigning scores based on predefined criteria, such as company size, industry, and lead behavior, Redmine CRM helps sales teams identify the leads that are most likely to convert into paying customers.

With its robust lead tracking capabilities, Redmine CRM empowers businesses to streamline their sales processes, improve lead conversion rates, and increase revenue.

Sales Pipelines

Sales pipelines are essential for visualizing the progress of leads as they move through the sales process. Redmine CRM provides customizable sales pipelines that allow businesses to tailor the sales process to their unique needs.

Redmine CRM enables users to create multiple sales pipelines, each representing a different product or service line. Pipelines can be customized with various stages, such as Lead, Qualified, Proposal, Negotiation, and Closed Won/Lost. Each stage can be further configured with specific criteria and actions that need to be completed before a lead can progress to the next stage.

Redmine CRM provides a visual representation of the sales pipeline, allowing sales teams to quickly assess the status of each lead and identify bottlenecks or delays. The pipeline view also enables drag-and-drop functionality, making it easy to move leads between stages as they progress through the sales process.

By leveraging Redmine CRM’s sales pipelines, businesses can gain a clear understanding of their sales performance, identify opportunities for improvement, and optimize their sales processes to increase conversion rates and revenue.

Support Ticketing

Redmine CRM provides comprehensive support ticketing capabilities to help businesses manage and resolve customer inquiries and issues efficiently.

  • Centralized Ticketing System: Redmine CRM offers a centralized ticketing system that captures and tracks all customer support requests in a single location. This ensures that no inquiry falls through the cracks and provides a complete history of customer interactions.
  • Ticket Customization: Redmine CRM allows users to customize ticket fields and statuses to align with their specific support processes. This flexibility enables businesses to capture the necessary information and track the progress of tickets effectively.
  • Ticket Assignment and Collaboration: Redmine CRM supports ticket assignment and collaboration, allowing support teams to assign tickets to the most appropriate人员 and collaborate on resolving complex issues. This streamlines the support process and ensures that customers receive timely assistance.
  • SLA Management: Redmine CRM provides SLA (Service Level Agreement) management capabilities, enabling businesses to set and track response and resolution times for different ticket priorities. This helps ensure that customers receive the required level of support within the agreed-upon timeframes.

With its robust support ticketing system, Redmine CRM empowers businesses to provide exceptional customer support, improve customer satisfaction, and build lasting customer relationships.

Project Management

Redmine CRM seamlessly integrates with Redmine’s robust project management capabilities, allowing businesses to manage projects, track tasks, and collaborate with team members within a unified platform.

Redmine CRM provides project templates and customizable workflows to help businesses streamline their project management processes. Project managers can create and assign tasks, set deadlines, and track progress in real-time. Redmine CRM also offers Gantt charts and other visualization tools to provide a clear overview of project timelines and dependencies.

Redmine CRM’s task management capabilities enable teams to collaborate effectively on projects. Team members can comment on tasks, attach files, and track the status of their assigned tasks. Redmine CRM also supports time tracking, allowing teams to accurately record the time spent on each task and project.

By integrating project management with CRM capabilities, Redmine CRM provides a comprehensive solution for businesses to manage customer relationships, track projects, and collaborate effectively. This integration eliminates the need for separate tools, reduces data silos, and improves overall operational efficiency.

Trackingзм.CRM’s tracker captures timeline, status, assignee, due dates, tasks, notes, and file attachments for timely task monitoring, increased accountability, and team-based, shared task management. With full visibility into team-member activities and task progress, supervisors and team heads gain the necessary information to make informed and timely decisions.

CRM’s centralized system decreases the risk of missing information, minimizes manual effort, and eliminates any communication gap. So, appropriate info is always at the fingertips of team members to expedite task progress. With all project-related information available in a single platform, team performance evaluation becomes smoother while keeping all on the same page for improved coordination.

The tracker harnesses the pivotal elements of task management – status, task description, assignee, due dates, and time spent. Thus, it offers an accurate snapshot of team workload and task progression. Project leaders, using this centralized hub, can timely re-plan, reallocate resources, and replenish as and when necessary.

With granular control on task-related info for up-to-date task details, the system facilitates better prioritization. No project gets stalled due to missed deadlines, as the visual tracker ensures timely alerts. This added organization and efficiency seamlessly boost performance.

This tracker not only assists teams in streamlining tasks but also functions as a resourceful database of completed tasks. The pristine task records make it effortless to refer to earlier projects and serve as a knowledge base for improved future planning.

In the end, by seamlessly streamlining tasks, centralizing information, and eliminating redundancies, the tracker uplifts overall team performance and enhances project delivery.

Activity Reporting

Redmine CRM provides comprehensive activity reporting capabilities to help businesses track and analyze customer interactions, sales performance, and project progress. These reports empower businesses to gain valuable insights into their operations and make data-driven decisions to improve customer satisfaction and drive growth.

Redmine CRM offers a range of pre-configured reports, including sales reports, customer support reports, and project reports. These reports provide key metrics and visualizations to help businesses quickly assess their performance and identify areas for improvement. Redmine CRM also allows users to create custom reports based on their specific requirements.

The activity reporting capabilities in Redmine CRM extend beyond basic metrics. Businesses can drill down into detailed reports to analyze customer behavior, identify trends, and uncover patterns. This granular level of reporting enables businesses to understand the effectiveness of their marketing campaigns, sales strategies, and customer support processes.

By leveraging Redmine CRM’s activity reporting capabilities, businesses can gain a comprehensive understanding of their operations, make informed decisions, and drive continuous improvement. These reports provide valuable insights that help businesses optimize their processes, increase productivity, and ultimately achieve their business goals.

Customizable Workflows

  • Automated Processes: Redmine CRM allows businesses to automate repetitive tasks and workflows, such as lead assignment, task creation, and email notifications. This automation streamlines operations, reduces manual effort, and improves efficiency.
  • Tailored to Business Needs: Redmine CRM’s customizable workflows enable businesses to tailor their CRM system to align with their unique processes and requirements. This flexibility ensures that the CRM system adapts to the specific needs of the business, rather than forcing the business to adapt to the limitations of the software.
  • Improved Collaboration: Customizable workflows facilitate collaboration among team members by defining clear processes and responsibilities. This reduces confusion, improves communication, and ensures that tasks are completed efficiently.
  • Increased Productivity: By automating tasks and streamlining processes, customizable workflows help businesses increase productivity and free up time for more strategic initiatives. This enables businesses to focus on growth and innovation.

Redmine CRM’s customizable workflows empower businesses to optimize their operations, improve efficiency, and achieve their business goals.


Redmine CRM is an open-source CRM solution, which provides several advantages to businesses:

Cost Savings: Unlike proprietary CRM systems, Redmine CRM is free to download and use, eliminating licensing fees and reducing the total cost of ownership.

Customization and Flexibility: As an open-source solution, Redmine CRM allows businesses to customize the software to meet their specific needs and workflows. This flexibility empowers businesses to tailor the CRM system to their unique processes, rather than being constrained by the limitations of a closed-source system.

Security and Control: Open-source software provides greater transparency and control over the codebase. Businesses can inspect the code, identify potential security vulnerabilities, and implement necessary measures to protect their data.

Community Support: Redmine CRM benefits from a large and active open-source community. This community provides support, documentation, and contributions, ensuring that businesses have access to a wealth of resources and expertise.

By leveraging the advantages of open-source software, Redmine CRM empowers businesses to implement a robust and customizable CRM solution without incurring high costs or compromising on security and flexibility.


This FAQ section addresses common questions about Redmine CRM:

Question 1: What is Redmine CRM?
Answer: Redmine CRM is a customer relationship management (CRM) module that integrates seamlessly with Redmine, a popular open-source project management tool. It extends Redmine’s capabilities to manage customer interactions, track sales, and provide support.

Question 2: What are the benefits of using Redmine CRM?
Answer: Redmine CRM offers numerous benefits, including improved customer management, streamlined sales processes, enhanced collaboration, and increased productivity.

Question 3: Is Redmine CRM easy to use?
Answer: Yes, Redmine CRM is designed to be user-friendly and intuitive. It integrates seamlessly with the familiar Redmine interface, making it easy for users to navigate and manage customer data.

Question 4: Can Redmine CRM be customized?
Answer: Yes, Redmine CRM is highly customizable. Businesses can tailor the software to align with their unique processes and requirements, ensuring a perfect fit for their specific needs.

Question 5: Is Redmine CRM secure?
Answer: Yes, Redmine CRM prioritizes security. It employs robust encryption measures and adheres to industry-standard security protocols to protect sensitive customer data.

Question 6: What support is available for Redmine CRM?
Answer: Redmine CRM is supported by a vibrant community of users and developers. Additionally, there is extensive documentation and online resources available to assist users.

Question 7: Is Redmine CRM free to use?
Answer: Yes, Redmine CRM is free and open-source software. Businesses can download and use the software without incurring any licensing fees.

This FAQ section provides answers to some of the most common questions about Redmine CRM. For further assistance or inquiries, please refer to the official Redmine CRM documentation or engage with the active community of users and developers.

Now that you have a better understanding of Redmine CRM, let’s explore some tips to help you get the most out of this powerful tool.


Here are some practical tips to help you get the most out of Redmine CRM:

1. Customize to Fit Your Needs: Redmine CRM’s customizable features allow you to tailor the software to align with your unique business processes. Take advantage of this flexibility to create a system that perfectly fits your specific requirements.

2. Leverage Automation: Redmine CRM’s automation capabilities can streamline your workflows and save you valuable time. Automate tasks such as lead assignment, task creation, and email notifications to increase efficiency and reduce manual effort.

3. Foster Collaboration: Redmine CRM facilitates collaboration among team members by providing a central platform to share information, track progress, and communicate with each other. Utilize these features to enhance teamwork and improve project outcomes.

4. Utilize Reporting and Analytics: Redmine CRM’s reporting and analytics capabilities provide valuable insights into your customer interactions, sales performance, and project progress. Regularly review these reports to identify areas for improvement and make data-driven decisions.

By following these tips, you can harness the full potential of Redmine CRM to improve customer management, streamline sales processes, and drive business growth.

In conclusion, Redmine CRM is a powerful tool that can transform your customer relationship management and project management capabilities. By understanding its key features and leveraging the tips outlined above, you can effectively implement Redmine CRM to achieve your business goals and drive success.


Redmine CRM is a comprehensive and versatile solution that empowers businesses to enhance their customer management, streamline sales processes, and effectively track project progress. By integrating seamlessly with Redmine, a popular open-source project management tool, Redmine CRM extends its capabilities to provide a unified platform for managing customer relationships and projects.

Key features such as contact management, lead tracking, sales pipelines, support ticketing, and customizable workflows enable businesses to centralize customer information, track sales performance, and optimize their operations. Redmine CRM’s open-source nature provides cost savings, customization options, and greater control over the software.

By leveraging Redmine CRM, businesses can gain a competitive edge by improving customer satisfaction, increasing sales conversion rates, and enhancing project delivery. Its user-friendly interface, robust reporting capabilities, and active community support make it an ideal choice for businesses of all sizes looking to elevate their customer relationship management and project management practices.

In conclusion, Redmine CRM is a powerful tool that empowers businesses to build stronger customer relationships, drive sales growth, and achieve operational excellence. By embracing its capabilities and following the tips outlined in this article, businesses can unlock the full potential of Redmine CRM and transform their customer management and project management processes.