CRM Capsule is a cloud-based customer relationship management (CRM) software designed for small businesses and startups. With a user-friendly interface and a range of features, CRM Capsule helps businesses manage their customer interactions, sales pipeline, and marketing campaigns.
Founded in 2005, CRM Capsule has over a decade of experience in providing CRM solutions to businesses. The software is used by over 10,000 companies worldwide and has received positive reviews for its ease of use, affordability, and support.
In this review, we will provide an in-depth look at CRM Capsule’s features, pricing, and customer support. We will also compare CRM Capsule to other popular CRM software and provide our final verdict on whether it is the right choice for your business.
CRM Capsule
CRM Capsule is a cloud-based customer relationship management (CRM) software designed for small businesses and startups. It offers a range of features to help businesses manage their customer interactions, sales pipeline, and marketing campaigns.
- Cloud-based
- Easy to use
- Affordable
- Range of features
- Great support
- 10,000+ users
- 10+ years of experience
Overall, CRM Capsule is a great choice for small businesses and startups looking for a user-friendly and affordable CRM solution.
Cloud-based
CRM Capsule is a cloud-based CRM, which means that it is hosted on the internet and can be accessed from anywhere with an internet connection. This has several advantages over traditional on-premise CRM software:
- Accessibility: Cloud-based CRM software can be accessed from any device with an internet connection, which makes it easy for employees to access their CRM data from anywhere, including the office, home, or on the road.
- Affordability: Cloud-based CRM software is typically more affordable than on-premise CRM software because it does not require businesses to purchase and maintain their own hardware and software.
- Scalability: Cloud-based CRM software can be easily scaled up or down to meet the changing needs of a business. This makes it a good choice for businesses that are growing or that have fluctuating seasonal demand.
In addition, cloud-based CRM software is typically more secure than on-premise CRM software because it is hosted by a professional data center provider that has invested in security measures to protect customer data.
Overall, cloud-based CRM software offers several advantages over traditional on-premise CRM software, including accessibility, affordability, scalability, and security.
Easy to use
CRM Capsule is designed to be easy to use, even for users with no prior experience with CRM software. The user interface is intuitive and straightforward, and the software comes with a comprehensive set of help documentation and tutorials.
- Drag-and-drop functionality: CRM Capsule uses drag-and-drop functionality to make it easy to add and remove fields, create custom reports, and manage your sales pipeline.
- Pre-built templates: CRM Capsule comes with a library of pre-built templates for common CRM tasks, such as creating new contacts, scheduling appointments, and sending emails.
- Mobile app: CRM Capsule offers a mobile app that allows users to access their CRM data and manage their customer relationships on the go.
- Great customer support: CRM Capsule offers excellent customer support, with a team of experienced professionals who are available to help users with any questions or issues they may have.
Overall, CRM Capsule is a very easy-to-use CRM software that is suitable for businesses of all sizes.
Affordable
CRM Capsule is an affordable CRM solution for small businesses and startups. The software is priced on a per-user, per-month basis, and there are no long-term contracts or hidden fees. This makes it easy for businesses to budget for CRM Capsule and to scale their usage as their business grows.
In addition, CRM Capsule offers a free plan that includes all of the essential CRM features, such as contact management, sales pipeline management, and email marketing. This makes it a great option for businesses that are just starting out or that have a limited budget.
Here is a breakdown of CRM Capsule’s pricing plans:
- Free: $0 per user, per month
- Professional: $18 per user, per month
- Enterprise: $45 per user, per month
The Professional plan includes all of the features of the Free plan, plus additional features such as custom fields, advanced reporting, and API access. The Enterprise plan includes all of the features of the Professional plan, plus additional features such as custom dashboards, workflow automation, and Salesforce integration.
Overall, CRM Capsule is an affordable CRM solution that offers a range of pricing plans to meet the needs of businesses of all sizes.
Range of features
CRM Capsule offers a wide range of features to help businesses manage their customer relationships, sales pipeline, and marketing campaigns. These features include:
- Contact management: CRM Capsule allows businesses to store and manage all of their customer contact information in one place. This includes contact details, such as name, address, phone number, and email address, as well as customer history, such as past purchases, interactions, and support tickets.
- Sales pipeline management: CRM Capsule helps businesses to track their sales pipeline and to manage their sales opportunities. The software allows businesses to create custom sales stages, to assign sales opportunities to different team members, and to track the progress of each sales opportunity.
- Marketing campaign management: CRM Capsule allows businesses to create and manage their marketing campaigns. The software includes features such as email marketing, social media marketing, and lead generation.
- Reporting and analytics: CRM Capsule provides businesses with a range of reporting and analytics tools to help them to track their progress and to identify areas for improvement. The software includes reports on sales, marketing, and customer service.
In addition to these core features, CRM Capsule also offers a range of add-ons and integrations that can be used to extend the functionality of the software. These add-ons and integrations include:
- Custom fields: CRM Capsule allows businesses to create custom fields to track additional information about their customers and sales opportunities.
- Workflow automation: CRM Capsule offers workflow automation tools that can be used to automate repetitive tasks, such as sending follow-up emails or creating new tasks.
- Salesforce integration: CRM Capsule integrates with Salesforce, which allows businesses to connect their CRM data with their Salesforce account.
Overall, CRM Capsule offers a wide range of features to help businesses manage their customer relationships, sales pipeline, and marketing campaigns.
Great support
CRM Capsule is known for its excellent customer support. The company offers a range of support options, including email, phone, and online chat. The support team is responsive and knowledgeable, and they are always willing to go the extra mile to help customers resolve their issues.
In addition to its standard support options, Capsule also offers a premium support plan. This plan includes additional benefits, such as priority support, access to a dedicated support team, and extended support hours.
Here are some examples of the great support that Capsule provides to its customers:
- One customer was having trouble setting up a custom report. They contacted support and received a response within minutes. The support team helped the customer to create the report and to troubleshoot the issue.
- Another customer was having trouble integrating Capsule with their accounting software. They contacted support and received a response within hours. The support team helped the customer to troubleshoot the issue and to get the integration working properly.
- A third customer was having trouble using Capsule’s API. They contacted support and received a response within a day. The support team helped the customer to understand the API and to get it working properly.
Overall, Capsule provides excellent customer support. The support team is responsive, knowledgeable, and always willing to help.
10,000+ users
CRM Capsule is used by over 10,000 businesses worldwide. This includes a wide range of businesses, from small startups to large enterprises. CRM Capsule’s customers come from a variety of industries, including:
- Professional services: CRM Capsule is used by many professional services firms, such as consulting firms, law firms, and accounting firms.
- Technology: CRM Capsule is used by many technology companies, such as software companies, hardware companies, and IT services companies.
- Manufacturing: CRM Capsule is used by many manufacturing companies, such as food and beverage companies, clothing companies, and automotive companies.
- Retail: CRM Capsule is used by many retail companies, such as clothing stores, electronics stores, and home goods stores.
CRM Capsule’s large and diverse customer base is a testament to the software’s flexibility and scalability. CRM Capsule can be used by businesses of all sizes and in all industries.
10+ years of experience
CRM Capsule was founded in 2005, which means that the company has over 10 years of experience in providing CRM solutions to businesses. This experience is evident in the software’s features, functionality, and ease of use.
CRM Capsule has been continuously updated and improved over the years. The software now includes a wide range of features to help businesses manage their customer relationships, sales pipeline, and marketing campaigns. CRM Capsule is also easy to use and affordable, making it a great choice for small businesses and startups.
CRM Capsule’s experience is also evident in the company’s customer support. The support team is responsive, knowledgeable, and always willing to help. CRM Capsule also offers a range of support options, including email, phone, and online chat.
Overall, CRM Capsule’s 10+ years of experience is a major advantage. The software is feature-rich, easy to use, and affordable. CRM Capsule also offers excellent customer support.
FAQ
Here are some frequently asked questions about CRM Capsule:
Question 1: What is CRM Capsule?
CRM Capsule is a cloud-based customer relationship management (CRM) software designed for small businesses and startups.
Question 2: How much does CRM Capsule cost?
CRM Capsule offers a free plan and two paid plans. The Professional plan costs $18 per user, per month, and the Enterprise plan costs $45 per user, per month.
Question 3: What features does CRM Capsule offer?
CRM Capsule offers a wide range of features, including contact management, sales pipeline management, marketing campaign management, and reporting and analytics.
Question 4: Is CRM Capsule easy to use?
Yes, CRM Capsule is designed to be easy to use, even for users with no prior experience with CRM software.
Question 5: What kind of customer support does CRM Capsule offer?
CRM Capsule offers a range of customer support options, including email, phone, and online chat. The support team is responsive, knowledgeable, and always willing to help.
Question 6: Is CRM Capsule secure?
Yes, CRM Capsule is a secure CRM solution. The software is hosted on a secure server and uses industry-standard security measures to protect customer data.
Question 7: What are the benefits of using CRM Capsule?
CRM Capsule offers a number of benefits, including improved customer relationships, increased sales, and better marketing campaigns.
Closing paragraph for FAQ: CRM Capsule is a great choice for small businesses and startups looking for a user-friendly and affordable CRM solution.
Now that you know more about CRM Capsule, here are a few tips to help you get the most out of the software:
Tips
Here are a few tips to help you get the most out of CRM Capsule:
Tip 1: Use custom fields to track important data. CRM Capsule allows you to create custom fields to track any data that is important to your business. This can include things like customer preferences, purchase history, or support ticket status.
Tip 2: Automate your sales and marketing processes. CRM Capsule offers a range of workflow automation tools that can help you to automate repetitive tasks, such as sending follow-up emails or creating new tasks.
Tip 3: Use CRM Capsule’s reporting and analytics tools to track your progress. CRM Capsule provides businesses with a range of reporting and analytics tools to help them to track their progress and to identify areas for improvement.
Tip 4: Take advantage of CRM Capsule’s customer support. CRM Capsule’s customer support team is responsive, knowledgeable, and always willing to help. If you have any questions or need assistance, don’t hesitate to contact the support team.
Closing paragraph for Tips: By following these tips, you can get the most out of CRM Capsule and improve your customer relationships, sales, and marketing campaigns.
Overall, CRM Capsule is a great choice for small businesses and startups looking for a user-friendly and affordable CRM solution. With its wide range of features, excellent customer support, and affordable pricing, CRM Capsule can help businesses of all sizes to improve their customer relationships, sales, and marketing campaigns.